1. Order Cancellation Window

You may cancel an order before it has been dispatched.

An order is considered dispatched once we notify you via email, WhatsApp, SMS, or phone call regarding shipment confirmation.

Once an order has been dispatched, cancellation requests cannot be accepted as the package is already in transit.

2. Fraudulent Transactions

Golden Perfumes reserves the right to cancel any order if we suspect fraudulent activity or transactions that violate our Terms & Conditions

In such cases, we may:

• Flag the user account
• Restrict access to our services
• Cancel current or future orders.
• Take additional actions required to protect our business and customers

3. Discounts and Coupons

Promotional codes and vouchers may be subject to specific conditions, including:

• Minimum order value requirements
• Single-use restrictions
• Validity periods

Only one promotional offer may be applied per order unless otherwise stated.

Coupons and promotional codes are non-transferable, non-refundable, and may not be sold, exchanged, or reproduced.

Golden Perfumes reserves the right to verify coupon authenticity and cancel any promotion if fraudulent activity is suspected.

All decisions regarding discounts and promotional campaigns are final.

4. Payment Terms

All orders must be paid in full at the time of purchase using the payment methods available on our website.

Accepted payment methods may include:

• Visa
• Mastercard
• FPX
• GrabPay
• Touch 'n Go eWallet

All payments are processed in Malaysian Ringgit (RM).

5. Refund for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been completed, the refund will be processed through the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

6. Contact Us

For cancellation requests or related inquiries, please contact:

Golden Perfumes Phone: (+60) 19 325 6166 Email: goldenperfumesoff@gmail.com Website: www.goldenperfumes.shop

Address: No. 126-1 First Floor, Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, Malaysia

Summary

• Orders can only be cancelled before dispatch.
• Shipped orders cannot be cancelled.
• Fraudulent orders may be cancelled at our discretion.
• One promotional code per order unless otherwise stated.
• Payments are processed in Malaysian Ringgit (RM).