1. Overview

At Golden Perfumes, customer satisfaction is important to us. Please review our refund policy carefully before placing an order.

2. Non-Refundable Purchases

Due to the nature of perfume products, refunds are not available for:

• Change of mind
• Personal fragrance preferences
• Incorrect product selection by the customer
• Opened or used products

3. Damaged or Incorrect Products

Refund requests may be considered if you receive:

• A damaged item
• A leaking product
• An incorrect product

Customers must notify us within 24 hours of receiving their order and provide supporting evidence for review.

4. Requesting a Refund

To request a refund, please provide:

• Order Number
• Clear photos or videos of the product
• Images of the packaging
• Description of the issue

Incomplete requests may delay the review process.

5. Refund Review Process

All refund requests are subject to verification and approval by our support team. Golden Perfumes reserves the right to reject claims that do not meet our policy requirements.

6. Approved Refunds

If a refund is approved, the amount will be credited to the original payment method used during checkout.

7. Processing Time

Approved refunds are typically processed within 7–14 working days, depending on the payment provider and financial institution.

8. Shipping Charges

Shipping fees are non-refundable unless the refund is approved due to an error on our part.

9. Promotional Items

Products purchased during promotional campaigns, clearance sales, or discounted offers are not eligible for refunds unless received damaged or incorrect.

10. Policy Updates

Golden Perfumes reserves the right to update this Refund Policy at any time without prior notice. Any changes will be published on this page.

11. Contact Us

For refund-related inquiries, please contact:

Golden Perfumes Address: No. 126-1 First Floor, Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, Malaysia Phone: (+60) 19 325 6166 Email: goldenperfumesoff@gmail.com Website: www.goldenperfumes.shop