At Golden Perfumes, we aim to provide you with high-quality fragrances and a smooth delivery experience. To ensure transparency, please read our return guidelines carefully before placing an order.

1. Product Check at the Time of Delivery

Customers are required to check the product's condition and quantity at the time of delivery.
Any claims related to:

• Wrong quantity
• Visible quality issues
• Damaged packaging
• Incorrect product received

must be reported immediately upon delivery.

We will not accept claims once the order has been delivered and acknowledged as received.

2. Unopened Product Returns

If the product remains unopened and you believe there is a quality issue, you may return it at the time of delivery.

Returns or quality complaints raised after delivery has been completed will not be accepted.

3. No Returns for Opened Products

Once a perfume product has been opened, we cannot accept returns or refunds, even if an issue is discovered after opening.

This policy helps maintain product integrity, hygiene, and authenticity standards.

4. Preference-Based Returns Not Accepted

We do not accept returns for:

• Change of mind
• Personal fragrance preferences
• Incorrect product selection by the customer
• Dissatisfaction with scent preference

Returns are accepted only in cases of genuine product issues identified upon delivery.

5. Product Availability

As we work with multiple suppliers and distributors, product:

• Availability

• Prices

• Stock levels

may vary and are subject to change.
In the event of product unavailability or pricing changes, our team will contact you before processing the orde

6. Contact Us

For support regarding product issues or return requests, please contact:

Golden Perfumes Phone: (+60) 19 325 6166 Email: goldenperfumesoff@gmail.com Website: www.goldenperfumes.shop Address: No. 126-1 First Floor, Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, Malaysia