1. Order Processing

At Golden Perfumes, we strive to process and dispatch orders promptly. Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

2. Shipping Coverage

We offer shipping throughout Malaysia and selected international destinations.

Delivery availability may vary depending on the shipping location and courier service coverage.

3. Delivery Time

Estimated delivery times are as follows:

• Malaysia: 2–7 business days
• International Orders: Delivery times vary by destination

Delivery schedules may be affected by customs clearance, public holidays, weather conditions, or courier delays.

4. Shipping Charges

Shipping charges are calculated during checkout based on the delivery destination and order details.

Any applicable international shipping fees, customs duties, or import taxes are the responsibility of the customer unless otherwise stated.

5. Order Tracking

Once your order has been dispatched, tracking information will be shared via email, SMS, or WhatsApp where available.

Customers can use the tracking details provided to monitor shipment progress.

6. Delivery Information

Customers are responsible for providing accurate shipping information, including recipient name, phone number, and delivery address.

Golden Perfumes shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Delayed or Failed Deliveries

While we make every effort to ensure timely delivery, Golden Perfumes is not responsible for delays caused by:

• Courier service interruptions
• Customs clearance procedures
• Weather conditions
• Public holidays
• Natural disasters or unforeseen circumstances

Additional delivery charges may apply if a shipment must be re-delivered due to incorrect address details or unsuccessful delivery attempts.

8. Product Availability

All orders are subject to product availability and payment verification.

Golden Perfumes reserves the right to cancel or modify orders due to stock shortages, pricing errors, or unforeseen circumstances. Customers will be notified if such situations arise.

9. Returns and Refunds

Returns and refunds are subject to our Return Policy and Refund Policy.

Due to the nature of fragrance products, opened or used items are generally not eligible for return or refund unless received damaged or incorrect.

10. Contact Us

For shipping-related inquiries, please contact:

Golden Perfumes Address: No. 126-1 First Floor, Jalan Tun Sambanthan, Brickfields, 50470 Kuala Lumpur, Malaysia Phone: (+60) 19 325 6166 Email: goldenperfumesoff@gmail.com Website: www.goldenperfumes.shop

Business Hours: 10:00 AM – 6:00 PM (Malaysia Time)